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We're here to help If you're a current or former employee of a bank and you, your partner or dependant is experiencing a health and wellbeing problem, we can help in a number of ways.

What can we help with?


From mental health to caring and disability, money and relationship matters, we've partnered with leading organisations to help you get the support you need. Our referrals are subject to assessment with our team of support staff – we call them Client Advisers – who are on hand to work with you in maintaining your wellbeing. 

Below are some of the areas where we can assist you in accessing specialised support.
  • Mental health

    If you’re having a difficult time and finding it hard to manage your thoughts or feelings, we may be able to help by referring you to the following partner organisations for support:

    Insight Healthcare. Insight Healthcare is a leading provider of mental health support services across the UK and offers talking therapies for common mental health issues such as depression, stress, and anxiety.

    Please see our factsheet to find out more about the help available through our partnership with Insight Healthcare.

    Kooth. Kooth is an online service for children and young people aged between 11-24, and provides access to an online community of peers, self-help articles and a team of experienced counsellors.

  • Disability and long-term conditions

    If you have a disability or are having problems with mobility, we can make a referral for you to receive personalised support from:

    Leonard Cheshire. Leonard Cheshire provides information, advice and guidance relating to physical and sensory impairments, with expertise in disability benefits, independent living, grant and statutory funding.    

    Please see our factsheet to find out more about the help available through our partnership with Leonard Cheshire.

    The OT Practice. The OT Practice are Occupational Therapy specialists and work with people of all ages to maximise independence and minimise risks at home or within the community. The OT Practice provides assessments and recommendations for safe equipment adaptions including stair lifts, wheelchairs and ramps.

    Please see our factsheet to learn more about the services we offer through our partnership with The OT Practice.

  • Money and debt

    If you’re experiencing financial difficulty or having trouble managing your debts, we can make a referral for you to receive information and advice from:

    Turn2Us. Turn2us provides information, advice and guidance on accessing welfare benefits and other financial support you may be eligible for.

    Please see their website to learn more about the help and support available that we can assist you in accessing.

    Stepchange Debt Charity. StepChange Debt Charity offers expert, tailored advice and practical solutions to problem debt.

    Please see their website to find out what you can get support with. 
  • Relationships

    If you’re in need of relationship support, we can make a referral for you to receive advice and guidance from our expert partner:

    Relate. Relate is the UK’s largest provider of relationship counselling and provides support to individuals, couples, and family members. 

    Please see our factsheet for details of the services we offer you through our partnership with Relate.

  • Legal advice

    If you need legal assistance, we may be able to help by referring you to our specialist partner:

    Law Express. Law Express is an independent legal advice telephone service and provides initial guidance on a wide range of legal matters including debt, employment, family (divorce, separation, children), property, tenancy and landlord issues.

    Please see our factsheet to find out more about the help available through our partnership with Law Express.

  • Employment

    If you need help with finding work, we can make a referral for you to receive information, advice and guidance from our specialist partner:

    Renovo. Renovo provides career transition and job search support including coaching and comprehensive e-learning.

    Please see our factsheet to find out more about the help and support available through our partnership with Renovo.

    Through our partnership with Renovo, we can provide you with six months’ free access to Workfriend – an online platform designed to help you find work and manage your career. Please see our factsheet to find out more about Workfriend.

    If you’re interested in accessing the platform for a six-month period, please complete this form.
  • Retirement

    Through our partnership with Mercer Marsh Benefits, we can provide you with six months’ free access to their Pre-retirement Planning Course – designed to help you plan for a successful retirement. The course provides information and guidance on enjoying retirement, maintaining social contacts, and managing your wellbeing in later life. 

    If you’re interested in accessing the course for a six-month period, please contact our free and confidential Helpline on 0800 0234 834 – we're open 9am - 5pm, Monday to Friday.

    Please see our factsheet to find out more about the help available through our partnership with Mercer Marsh Benefits.

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