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Zara’s Story

How Zara found the financial support for her and her son to start a new life.

Zara’s journey from struggle to stability

Zara is a bank worker who fell into arrears with her Council Tax, after her partner left shortly before their son was born.

She needed to find a new home, but couldn’t register for a council property until the arrears were cleared. She became so stressed that she was signed off work by her GP.

But she didn’t give up hope. With support from her HR team, she got in touch with us to see how we could help.

Through an open and honest conversation, we were able to advise her to apply for a grant to help settle her debt. Her application was successful and she cleared her bills.

Zara also received support to help manage her mental health and wellbeing. And she’s now in a much stronger position to start looking for a suitable place for her and her son to live.


Knowing we could clear our bills was like a huge weight lifted from my shoulders. It’s such a relief knowing I can finally move on with my life

– Zara, our client

Illustration depicting a mental health matters.

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