The Bank Workers Charity is the working name of the Bankers Benevolent Fund, a company limited by guarantee in England (No. 19366) and a charity registered in England (No. 313080).
Our registered office is Salisbury House, Finsbury Circus, London, EC2M 5QQ.
BWC takes the privacy of your data seriously and we hope the information below is clear and easy to understand. But if you’d like further information or have any questions contact our Data Protection Lead by sending an email to: [email protected]
BWC’s use of data is regulated by the ICO who can be reached to raise a concern here.
BWC’s use of data is compliant with the General Data Protection Regulation, (GDPR) which can be explored here.
Visitors to our website
The data we collect
Neither we, nor organisations who process data on our behalf, will collect personal information about individuals who visit our website, except where it’s specifically and knowingly provided by that individual as described below.
Where we collect personal information it is kept private and it is stored securely in line with GDPR as noted above.
How we use your data when you send yourself an email via our site
When you opt to send yourself an email via our site your email address is not stored by us and no personally-identifiable data is collected about you during this interaction.
How we use your data when you use our social media sharing tool
We offer you the opportunity to share certain content from our site to a range of social media platforms, (for example Twitter, LinkedIn and Facebook), we have no control over the privacy policies of these providers and we recommend that you read the privacy policies of these providers before sharing content through them.
We record the general use of social sharing on our site to analyse the behaviour of our site visitors but this information is not personally identifiable.
When you use our social sharing tools we do not ask for personal information and we recommend that where you choose to share information you do so wisely.
How we use your data when you click on a link to another site
How we use your data when you enter your data in our Contact Us form
We record the data you enter in our Contact Us form securely. We then pass that data securely to the part of the organisation responsible for responding to your query.
Help and support
When you fill in our Contact Us form to request help and support, (for example, with a mental health, relationship, financial, caring or other such query), and you have provided the bank you or your partner are connected with, your data will be recorded in our CRM system so that we can provide you with the support you have requested.
A member of staff will contact you using the data that you have provided to us for that purpose. And if necessary, and you agree, your data may be shared with a third party data processor, acting on our behalf, to provide you with support.
Your data will be stored by us for as long as we provide support to you and for six years thereafter.
When you contact us requesting help and support, as above, but you have not provided the bank you or your partner are connected with, you will be contacted using the data that you have provided to us to establish that you or your partner are connected with a bank. When a bank connection has been established your information will be recorded in our CRM system so that we can provide you with the support that you have requested.
When you contact us with a general enquiry, (for example, asking for our address, asking if we are interested in an event, asking us to add you to a mailing list, or other such query), your data will only be recorded in our CRM system if the nature of the request requires us to do so to fulfil that request.
How we use your data when you sign up to our subscription service
When you enter your email address into our subscription service, that email address is provided, via a secure encrypted channel, to Mailchimp. We provide your data to Mailchimp so that we can fulfil our obligation to you in providing the advertised email subscription service. We may take steps to ensure that the email address we hold in Mailchimp is made known to other of our databases, for example our customer relationship management solution, so that we do not hold duplicate information for you. If you unsubscribe from receiving our subscription service we may record this requirement against any associated record we hold, (with your knowledge), to ensure your requirements are known. We will use anonymised data provided through the Mailchimp service so that we might improve our service to you.
How we use your data when you use our Live Chat service
When you enter data in our Live Chat service that data is transferred to us via a secure encrypted channel. Your data is then stored in secure servers hosted within the EU and managed by our Live Chat provider Live Chat inc. If, following a Live Chat discussion you become a client your data will be stored in our CRM system so that we can provide you with the services you requested. We will use anonymised data provided through our LiveChat service to help us improve our service to you. We may use your data to contact you in order to provide the services you have requested from us. A transcript of your conversations via LiveChat can be requested by you via our Live Chat service.
How we use your data when you make a financial donation via our site
Financial donations to our site are managed by Virgin Money Giving who process your data on our behalf. When you make a donation, and it is not anonymous, your data, excluding details of your payment method such as card information, is securely downloaded from Virgin Money Giving and is recorded in our CRM system to enable us to thank you for your donation.
Your data will be stored by us for six years after you made your donation unless you agreed to Gift Aid your donation, which requires us to store your data to meet our HMRC responsibility.
How we use data to analyse the behaviour of visitors to our site
Google Analytics – trend analysis
We use Google Analytics, a third party service provider, to log general information about visitor behaviour on our site. This data is collected to allow us to understand patterns of user behaviour and does not allow us to identify the behaviour of personally-identifiable visitors. Examples of this analysis include; which pages are visited most, how long visitors stay on the site, which pages do visitors exit from most and other non-personally-identifiable analysis.
Sitecore – trend analysis
Our website uses Sitecore, a third party software provider, as its content management system. Through this Sitecore Analytics is used to log general information about visitor behaviour on our site. This data is collected to allow us to understand patterns of user behaviour and does not allow us to identify the behaviour of personally-identifiable visitors. Examples of this analysis include; how many people accessed our Stress Check, how many completed it, which page visitors went to after the Stress Check.
How we use your data to tell you about us and our services
As an organisation that exists to support the health and wellbeing of current and former bank workers, and their dependants, we have a legitimate interest in processing personal data to communicate with current and former bank workers on matters that relate to our legitimate interest. As a result we do not usually need your consent to send you communications that allow us to inform you of the support and services we offer. In pursuit of this objective we may store your personally identifiable data in our secure CRM. Where consent is needed by us, we will always ask for this consent separately and clearly.
You have the right to ask us for a copy of your personal data. This is called a ‘subject access request’. To do this please provide us with your details and brief details explaining your request either by phoning us on 0203 873 8535 or by completing this form. There is no charge for this.
You can ask us to stop sending you marketing messages at any time, and we will do so.
In some cases you can ask us to delete your personal data, and we will do so.
When we are using your personal data with your ‘consent’, you can withdraw this at any time.
If any of your personal data, as held by us, is inaccurate or out-of-date please get in touch and we will correct it.