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Our support services

We exist to support the health and wellbeing of current and former bank employees.

Our phone number

0800 0234 834

Our opening hours

9am - 5pm Monday to Friday, except for bank holidays.

If you need immediate support, please refer to our How to access support in an emergency guide.

Who we support

In broad terms, if you're a current or former bank employee we'll be able to support you, your partner and your dependents.

    Our approach

    We have a team of support staff, we call them client advisors, who are on hand to work with you to ensure you get the support and advice you need.

    Our client advisors

    Our advisors have worked across a range of areas such as: welfare benefits, health and social care, disability advice and back-to-work support. The team have extensive experience of supporting working-age people, families and retirees.

    Are you eligible for the support we provide?

    As a charity we have guidelines as to who we’re able to support, for some services, and for financial support, we need to consider additional criteria like your length of banking service and your financial situation. We may also ask you for pension or workplace details to confirm your banking connection. 

    Our services are confidential, we’re independent of banks and we won’t share your personal information with them. 

    What we can help with

    Below are some examples of areas where we can provide you with support but there are lots of ways we can help. So if you’re a current or former employee of a bank and you, your dependent or partner, is experiencing a health and wellbeing problem, get in touch to see what we can do to help.
    • Mental health

      Our support for people affected by mental health problems includes:

      • access to counselling or other therapies, including CBT
      • advice about local and national services or charities
      • information about support available through your employee assistance programme (EAP)
      • advice and support for dependent children
    • Debt and money

      Our team can support you with debt management and ways of maximising your income, including:

      • benefit entitlement search, completing benefit application forms and appealing benefit decisions
      • exploring other grant giving charities and statutory grants
      • developing personalised action plans to manage problem debt
      • help negotiating with lenders, and setting up individual voluntary arrangements, debt relief orders or token payments
      • advice on bankruptcy
      • support in setting up a budget
    • Financial support

      Subject to application form and assessment, we may be able to provide support with:

      • short term costs, such as general living expenses
      • long term costs, such as disability aids or home adaptations
      • respite breaks for carer or person being cared for, or both
      • transport costs, such as hospital or treatment facility visits
      • funeral expenses

      There are a few things we can't fund, including:

      • personal debt or loans
      • medical fees
      • legal expenses
      • private school fees
      • situations where statutory funding exists
    • Caring responsibility

       Information, advice and support across a range of areas including:

      • help in accessing care assessments
      • counselling or alternative therapies
      • legal help for power of attorney applications
      • exploring ways to get respite care
      • checking that available benefits and grants are being claimed
      • accessing benefits such as Blue Badge and welfare assistance
    • Disability

      We can give advice, support and guidance relating to disability, including:

      • information on benefits, debt, independent living, legal advice, grant and statutory funding, housing, transport, health and employment
      • career transition and job search
      • mentoring support
      • assessments and recommendations on equipment, adaptations or treatment
    • Relationships

      We can offer support and referrals to relationship services, including:

      • counselling or therapy for individuals, families and couples
      • support and legal advice on relationship breakdown and domestic abuse
      • support for children and young people experiencing relationship problems
      • bereavement support services for adults and children, including telephone counselling support
    • Housing

      We offer support for a range of areas, including:

      • housing benefit, discretionary housing payment 
      • repossession
      • eviction
      • equity release 

      Subject to completion of an application form and assessment, we may be able to provide help with:

      • mortgage and rent arrears
      • moving costs
      • household adaptions and mobility aids

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