Director of Client Services
Responsible to: CEO
Responsible for: Head of Wellbeing, Services and Grants Managers, Casework Manager
Location: Central London based with hybrid working (minimum three days a week office based)
Contract type: permanent, full time
Salary: up to £80,000 per annum depending on experience
About you
We’re looking for a visionary leader who will inspire their team and bring:
- A proven track record of leading high-quality client facing services such as wellbeing, information, advice and grants, at a senior level
- Demonstrable experience of change management, including implementing successful change
- Strong experience in client advocacy and engagement
- A collaborative, supportive and visionary leadership style
- Proven ability to influence and collaborate with internal and external stakeholders
About the role
As Director of Client Services you will oversee the Service and Grants and Wellbeing teams of 23 people and an annual budget of c£3.5M. You’ll be instrumental in reviewing our services, ensuring our support meets our clients’ needs. You’ll also play a key role in ensuring organisational effectiveness alongside other members of the senior team.
About Bank Workers Charity
We’re the benevolent society supporting UK bank employees and their families. Each year, we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners, and grant giving.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include:
- 30 days holiday plus public holidays
- 8% employer contribution to Bank Workers Charity’s pension scheme and up to an additional 3% matched with employee contributions
- A wide range of employer funded wellbeing experiences through Heka
- Flexible benefit provision (including Bupa cash plan, cycle to work, payroll giving and electric car scheme)
- Group Life Cover (three times annual salary)
- Weekly wellbeing half hour
- Employee Assistance Programme
Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.
