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How to deal with a salary overpayment or deduction

Overpayments and deductions

There are various reasons why an employer might accidentally overpay you, or pay you less than you were expecting. It could be an HR or payroll issue, it might be a simple administrative error, or perhaps you've been on sick leave but have been paid in full.

Whatever the reason you need to take steps to deal with the situation.

  • How to deal with a deduction

    If you’ve had money deducted from your salary, but your employer didn’t tell you about this in advance, you need to get advice on what steps you can take.

    Get independent advice. You can get this from ACAS or your union rep.

    Get in touch with us. If you're a current or former bank employee we might be able to help, particularly if you're at risk of losing your home, or you can't pay for essentials.

  • How to deal with an overpayment

    If you notice an overpayment. Advise your HR department in writing, either by letter or email, as soon as you can. Arrange for a meeting and invite them to explain the situation to reassure yourself that there has, or hasn't been, an overpayment.

    Before the meeting you should check your employment contract and your employer's written policy, if they have one, with regard to overpayments.

    If an overpayment is confirmed. If you and your employer agree that you've been overpaid, they do have the right to deduct the overpayment from your pay. But there is no law that states how much time your employer has to reclaim the overpayment.

    Even if your contract, or their written policy, advises that they will take the overpayment immediately, it's usually in both your interest to agree to a schedule of payments, so it's always worth suggesting that.

Tip: If you notice you’ve been overpaid, tell your HR department in writing as soon as you can. 

More help

  • Our support services

    The Bank Workers Charity exists to support current and former bank employees. Find out more about the services and support we provide.
  • How to check your benefits

    This simple benefits calculator helps you find out if you’re entitled to means-tested benefits. And it’ll indicate if you’re entitled to non-means tested benefits too.
  • Anxiety

    Anxiety is a normal reaction to fear or danger but in some cases it can be debilitating. Use this guide to learn about anxiety so you can begin to manage it.

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