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How to access support in an emergency It can be difficult to know what help is available and how you can get the support you need in the event of an emergency – especially during these uncertain times.

Here are some contact details you may find useful:

  • Local support

    If you need local support you may want to contact your local authority for help with housing, social care and health care matters. You can find your local council by visiting the GOV.UK website.
  • Medical care

    If someone is seriously ill or injured and their life is at risk, call 999. If it’s not a life-threatening emergency and you or the person you're with doesn't need immediate medical attention, please visit the NHS website or call the NHS Helpline on 111.
  • Bereavement

    For support, advice and information in dealing with the loss of a loved one, please visit Cruse Bereavement Care’s website or call their free Helpline on 0808 808 1677
  • Mental health

    If you’re having a difficult time and would like information and support, please visit Mind’s website.

    If you’d like to talk to someone about what you’re going through, you can call the Samaritans Helpline for free on 116 123

  • Debt

    For advice and practical solutions to problem debt, please call Stepchange Debt Charity’s free Helpline on 0800 138 1111
  • Welfare benefits

    If you are in need of financial support, please visit the Turn2us website for help with claiming welfare benefits and grants.

    You can also find more information by visiting the Citizens Advice website.

More help

  • Our support services

    The Bank Workers Charity exists to support current and former bank employees. Find out more about the services and support we provide.
  • How to check your benefits

    This simple benefits calculator helps you find out if you’re entitled to means-tested benefits. And it’ll indicate if you’re entitled to non-means tested benefits too.
  • Anxiety

    Anxiety is a normal reaction to fear or danger but in some cases it can be debilitating. Use this guide to learn about anxiety so you can begin to manage it.