NatWest Group Winter Fuel Grants

The Winter Fuel Grant is a one-off, tax-free payment of £335, designed to help retired bank employees pay for home heating during the winter months.

Any retired employees or widowed partners of the NatWest Group in receipt of a NatWest pension, and paying fuel costs can apply.

Yes, you’ll be assessed based on our current grants criteria, including household income and savings. To qualify, you must be responsible for an energy bill and on a low income with limited savings.

You’ll just need to complete an application form and provide recent evidence of your household income, expenditure, banking service and fuel costs.

Give us a call on 020 3873 8510 for a form, or email us at winter@bwcharity.org.uk with the following information:

• Full name
• Address
• Phone number
• Which bank you worked for

We’ll then automatically email a form to you, or if you’d prefer a paper form, let us know and we’ll pop one in the post.

If you applied last year and were awarded a grant, we’ll automatically send you a new form in August this year, and every following year to complete and send back to us.

If your application was declined last year and your circumstances have changed, email us at winter@bwcharity.org.uk or give us a call on 020 3873 8510 to talk things through.

Yes, you’ll just need to provide written consent confirming that you’re happy for the person you’ve chosen to do so. This is to protect your personal information and ensure compliance with data protection guidelines.

You can still apply, we’ll just need evidence to show that you’re receiving your late spouse’s bank pension.

If you worked for NatWest Group in the UK but now live abroad, you may be eligible to receive the grant. It would just be paid in your local currency, subject to exchange rates.

Typically, you’ll need to provide us with evidence of:

• Your bank pension
• Household income from all sources, including a pension statement, payslip and benefit letter
• Current housing costs, including rent, mortgage, Council Tax/Rates and water rates
• Fuel costs, such as oil, gas or electricity
• Your full name and/or address on all documents. If you’re sending bank statements, any income or expenditure must be clearly named

All paperwork will be stored in line with our data protection policy. Explore our policies for more.

There are two deadlines to keep in mind:

• The deadline to request an application form is 25 September 2026
• Form returns with any accompanying evidence by 23 October 2026

If your application is successful, you’ll receive payment directly into your bank account in early December 2026.

Still have questions or just need to speak to someone for help with applying? Give us a call on 020 3873 8510, or email us at winter@bwcharity.org.uk.