To capitalise on our growing position in the banking community we introduced a new strategy which has allowed us to provide increased and more relevant services to the people we support.
We have had a positive year with increased bank and channel engagement resulting in higher numbers of current bank workers being supported. We have also seen an increase in helpline calls, interventions and clients we support through advisor guided services.
- Stress at work continues to be prevalent amongst banking communities with increased regulatory compliance being cited as a major driver
Current bank workers identified BWC as their preferred solution provider for personal concerns, over employee assistance programme (EAP), Unions and other service providers
- Our pensioner groups identified a need for ‘practical support from people like them’ as an area of great interest
- All communities, including former bank workers, identified line manager training in the area of mental health as a priority
Whilst awareness of BWC had increased there is still evidence of a need to promote the charity across current and former bank worker communities
- We provided 42,518 support interventions
- Our helpline handled 8,118 calls and supported 1,347 clients with services, in-depth casework and financial grants
- Our website provided 39,846 self-service support interventions (interactive tools, online guides and webinars)
£3.2m was spent providing support, grants and services to our clients