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Trustees' report and accounts 2018-2019

Some of our achievements during the 2018-2019 financial year

Through our investment of £4m in the development and delivery of our charitable activities we were able to help more current and former bank employees and their families than ever before.

What we delivered:

  • 142,902 interventions to our clients across our online and telephone advice, support services and financial help, up 29% on the previous year
  • 5,400 service interventions were provided by our team of specialist client advisors
  • 173 home visits were made by our visiting case workers, providing our most at need clients with advocacy, guidance and services
  • £1m was provided in grants to our clients 
  • £1.25m in our social investment portfolio which is aligned with our charitable objectives 

"The best thing I did was make contact with BWC. The help provided has helped turn things round for me."

What our clients said:

  • 90% said they would recommend us to a friend or bank colleague
  • 99% said our staff were friendly
  • 88% said our support or advice helped resolve the problem
  • 89% felt less stressed as a result of our support

"BWC have been superb. My case handler has showed real empathy to me in what’s been a very dark period of my life."