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Trustees' report and accounts 2017-2018

Some of our achievements during the 2017/18 financial year

Through our investment of £3.8m in the development and delivery of our charitable activities we were able to help more current and former bank employees and their families than ever before.

What we delivered

  • 102,912 digital support interventions, a 129% increase over the previous period, as a result of the launch of our digital platform and multi-channel support services
  • 3,065 service interventions were provided by our team of specialist client advisors, supporting 1,585 individual clients
  • 115 home visits were made by our visiting case workers, providing our most at need clients with advocacy, guidance and services
  • 4,502 interventions were made by our wellbeing team, via webinars and events for bank employees
  • £760,000 was provided in financial grants 

"I couldn't speak more highly of the support I received from BWC."

What our clients said

  • 91% said they would recommend us to a friend or bank colleague
  • 81% felt less depressed or low after receiving our support
  • 76% say that after our support they worried less about money
  • 86% agreed that they felt less stressed after working with us
  • 67% felt more positive about the future as a result of our assistance

"The grant I applied for helped my husband and me immensely and has improved our lives."