Our phone number
0800 0234 834
Our opening hours
Monday to Friday 9am to 5pm
Who we support
In broad terms, if you're a current or former bank employee we'll be able to support you, your partner and your dependants.
We have a team of support staff – we call them client advisors – who assess every request we get for support and advice. Our advisors will listen and work with you to find the best solution to your issue.
Our client advisors
Our advisors have worked across a range of subject areas such as welfare benefits, health and social care, disability advice and back-to-work support. They have extensive experience of supporting working-age people, families and retirees.
Are you eligible for the support we provide?
As a charity we have guidelines as to who we’re able to support. For some services and for financial support we need to consider other criteria like length of service and your financial situation. We may also ask you for pension or workplace details to confirm your banking connection.
Our services are confidential, we’re independent of banks and we won’t share your personal information with them.