Our support services

Our phone number

0800 0234 834

Our opening hours

Monday to Friday 9am to 5pm

Who we support

In broad terms, if you're a current or former bank employee we'll be able to support you, your partner and your dependants.

What we can help with

We will work with you and tailor our service to your needs. Amongst other things, we can support you in the following areas:

  • debt and money management 
  • relationships
  • disability and long-term conditions
  • caring responsibilities
  • bereavement
  • mental health
  • legal advice

    Mental health

    Our team aren’t mental health practitioners, therapists or counsellors, but they do have a wide range of experience in supporting people affected by mental health problems.

    The support we could give you includes:

    • access to a course of counselling sessions
    • advice about local and national services or charities 
    • information about support available through your employee assistance programme (EAP)

    Financial support

    In some cases, we may be able to provide financial support, but there are a few things we’re unable to fund which include.

    • personal debt
    • loans 
    • medical fees
    • legal expenses 
    • private school fees
    • situations where statutory funding exists

      Our approach

      We have a team of support staff – we call them client advisors – who assess every request we get for support and advice. Our advisors will listen and work with you to find the best solution to your issue. 

      Our client advisors

      Our advisors have worked across a range of subject areas such as welfare benefits, health and social care, disability advice and back-to-work support. They have extensive experience of supporting working-age people, families and retirees.

      Are you eligible for the support we provide?

      As a charity we have guidelines as to who we’re able to support. For some services and for financial support we need to consider other criteria like length of service and your financial situation. We may also ask you for pension or workplace details to confirm your banking connection. 


      Our services are confidential, we’re independent of banks and we won’t share your personal information with them.