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Services and Grants Administrator

As our Services & Grants Administrator, you will provide administrative support to the Services and Grants team

Location: Central London based. Whilst hybrid working (currently two days a week office based for FTE) is offered, the post holder will be required to be in the office more frequently at some points in the year to deal with seasonal administrative tasks

Contract type: permanent, part-time, 21 hours a week

Starting salary: £29,304 per annum, pro rata

About you

Our ideal candidate will have proven experience of working in an administrative role. Clear experience of handling enquiries sensitively and with compassion across multiple communication channels is key, coupled with an awareness of issues facing elderly/disabled people and services available within the wider community.
You will have a basic understanding of the charitable and grant giving community.

About the role

As our Services & Grants Administrator, you will provide administrative support to the Services and Grants team, allocating incoming enquiries, coordinating weekly grant payments and other administrative tasks as required. You will administer a small regular grant programme and identify clients who would benefit from further in-depth support whilst ensuring excellent customer service.

You will also manage enquiries in the email inbox as well as distribution of web-based enquiries to the Services and Grants team within one working day of receipt.

About Bank Workers Charity

We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.

What we offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include:

  • 28 days holiday plus public holidays (pro rata for part-time staff) with the option to buy additional leave
  • 8% employer contribution to BWC’s pension scheme and up to 3% matched with employee contributions
  • A wide range of employer funded wellbeing experiences through Heka
  • Flexible benefit provision (including Medicash plan, cycle to work, payroll giving and electric car scheme)
  • Group Life Cover (three times annual salary)
  • Weekly wellbeing half hour
  • Employee Assistance Programme

Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.

How to apply:

To apply, please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, to outlining how your experience meets the criteria set out in the person specification.

Closing date:9.00am, Wednesday 10 July 2024


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