Client Adviser
Location: Hybrid working (currently two days per week in our London office).
Contract type: permanent, 35 hours a week
Starting Salary £35,088 per annum
About Bank Workers Charity
We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.
About the role
Our Client Advisers are the first point of contact for clients. They provide advice and guidance, case management, grant processing and support the client journey through our services.
About you
Our ideal candidate has experience supporting people who may be vulnerable, in distress or in crisis, with practical long-term solutions in areas such as welfare, budgeting, housing, debt and mental wellbeing, ideally gained within the charity sector.
You’ll be empathic and understand the complexities of client need. You’ll be able to work calmly and productively under pressure, keeping to deadlines, and demonstrating good decision-making skills, with a willingness to learn.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include:
- 28 days holiday, plus statutory bank holidays
- 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3%
matched with employee contributions - A wide range of employer funded wellbeing experiences through Heka
- Flexible benefit provision (including medicash plan, cycle to work, payroll giving and electric car scheme)
- Group Life Cover (three times annual salary)
- Weekly wellbeing half hour
- Employee Assistance Programme
Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.
