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How to access support for neurodiversity

What is neurodiversity?

Neurodiversity is a term used to describe differences in the way some people think, learn and interact compared to others. Such variations are the result of how the human brain is ‘wired’ – which impacts the way we behave and perceive the world.

It’s estimated that around one in seven people in the UK are neurodiverse – and for some, it can mean extra support is needed to help with certain things.


Types of neurodiversity

Neurodiversity can take many forms and includes:

Autism: This is a lifelong ‘spectrum’ disorder – involving a wide range of symptoms that vary in severity – which can contribute to learning disabilities and mental health problems. A person with autism may find it difficult to understand how people think and feel, and have trouble communicating or socialising with others. 

Dyslexia: This is a learning disorder that involves difficulty with reading, writing and spelling. A person with dyslexia may read or write slowly, string words or sentences together in unusual ways, and find it hard to interpret written information.

Dyspraxia: The key feature of dyspraxia is impaired movement and coordination. A person with dyspraxia may have trouble with physical activities that involve balance, such as walking up and down stairs or riding a bicycle. They may also experience difficulties in writing, typing and grasping objects. 

Attention Deficit Hyperactivity Disorder (ADHD): This is a common behavioural disorder that involves difficulty with sitting still, concentrating, or switching between tasks and activities. A person with ADHD may display hyperactive and impulsive behaviours that might be considered excessive or inappropriate (where symptoms are severe).

If you think you may be affected by any of the conditions listed above, try talking to a GP or health professional as soon as possible. They can refer you for an assessment by specialists who are experts in detecting and diagnosing neurological conditions. 


Find out how we can help you

If you work, or have worked, for a UK bank and would like to speak to someone for help with a neurological condition, please call our free Helpline on 0800 0234 834. We’re open 9am - 5pm, Monday to Friday (except bank holidays). 

We may be able to help by referring you to one of our expert partners for specialist advice and guidance. Through our support services, you can get help with: 

  • Mental health

    If you’re feeling worried or anxious about living with a neurological condition, we can help by providing you with:

    • Access to counselling or other therapies
    • Advice about local and national services or charities 
    • Information about support available through your employee assistance programme (EAP)
  • Relationship support

    If you’re finding that living with a neurological condition is affecting your relationships, we can help by providing you with access to:

    • Counselling or therapy for you and your partner, or family members
    • Legal advice on relationship breakdown and domestic abuse

Getting support at work


If you’ve been diagnosed with a neurological condition and you are an employee, there are steps your employer must take to ensure your health, safety and wellbeing. 
  • What are your rights as an employee?

    Your employer must make reasonable effort to ensure that you’re not:

    • Working too many hours
    • Overwhelmed with your workload  
    • Bullied or harassed 

    If your employer is aware that you’re affected by a neurological condition, they must also consider making reasonable adjustments to help you perform your duties effectively.

  • Disclosing your neurodivergence

    You may find it helpful to disclose a neurological condition to your employer, but it’s your choice.

    If you decide to inform your employer, they can work with you to make sure you get the support you need to perform at your best. 
  • What can your employer help with?

    Your employer may wish to arrange a workplace needs assessment to understand areas of difficulty and how you can be supported. They can also make recommendations for workplace adjustments you may find helpful. This could include:

    • Extra rest breaks during your working day to help you maintain your wellbeing
    • Flexibility with your working hours so that you may start later or finish earlier 
    • A review of your workload to help you manage the responsibilities of your role  

    For information on adjustments your employer may be able to provide, click here.

  • What to do if you are having problems at work

    If you’re experiencing issues at work, try talking it through with your line manager. You may feel more comfortable speaking to someone else – if so, consider talking to another manager or HR. 

    If your employer offers an employee assistance program (EAP), you may also want to contact your EAP provider for support with personal matters that might impact your performance at work.

  • Where to go for further information and support

    For more information and support with neurodiversity at work, you can:

We offer a range of services to current and former bank employees. Please see below for more support.

More support

  • Our support services

    The Bank Workers Charity exists to support current and former bank employees. Find out more about the services and support we provide.
  • How to check your benefits

    This simple benefits calculator helps you find out if you’re entitled to means-tested benefits. And it’ll indicate if you’re entitled to non-means tested benefits too.

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