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Helping Audrey to improve her finances and maximise her income

Depiction of Audrey smiling

How we helped Audrey

Audrey is a retired bank employee who had financial difficulties whilst living on a low income. Finding it hard to manage her money and make ends meet, Audrey successfully applied for our Christmas Grant, for help with living costs and general expenses.

She was later contacted by one of our caseworkers, who identified that she was eligible for disability benefits, as she was having problems with mobility caused by arthritis. Our caseworker supported Audrey in applying for Attendance (AA) – which she was later awarded – and liaised with the council on her behalf to obtain a Disabled Facilities Grant (DFG). As a result, Audrey’s application for DFG was successful, and she received a walk-in shower, which created an easier bathing experience for her.

Additionally, we were able to fund a recliner chair that would enable her to sit safely and comfortably at home. She was also granted extra Pension Credit – receiving the highest rate, which significantly increased her weekly benefit amount and helped to cover her outgoings. 

"The special chair is absolutely wonderful."

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