Our phone number
0800 0234 834
Our opening hours
9am - 5pm Monday to Friday, except for bank holidays.
If you need immediate support, please refer to our How to access support in an emergency guide.
Who we support
In broad terms, if you're a current or former bank employee we'll be able to support you, your partner and your dependents.
We have a team of support staff, we call them client advisors, who are on hand to work with you to ensure you get the support and advice you need.
Our client advisors
Our advisors have worked across a range of areas such as: welfare benefits, health and social care, disability advice and back-to-work support. The team have extensive experience of supporting working-age people, families and retirees.
Are you eligible for the support we provide?
As a charity we have guidelines as to who we’re able to support, for some services, and for financial support, we need to consider additional criteria like your length of banking service and your financial situation. We may also ask you for pension or workplace details to confirm your banking connection.
Our services are confidential, we’re independent of banks and we won’t share your personal information with them.